At RIGAURA, every order is carefully prepared and packaged with care to ensure it arrives in perfect condition.

Processing Time

• Orders are processed within 1–3 business days (excluding weekends and holidays).
• During new collection launches, promotions, or holidays, processing times may be slightly longer.

Shipping

• Once your order has been shipped, you will receive a confirmation email with your tracking information.
• Shipping times vary depending on your location and the shipping method selected at checkout.
• RIGAURA is not responsible for shipping delays caused by the carrier, severe weather, customs, or other circumstances beyond our control.

Incorrect Shipping Information

Please ensure your shipping address is entered correctly before placing your order.

RIGAURA is not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately. We cannot guarantee changes once an order has been processed.

Lost or Stolen Packages

Once a package has been marked as Delivered by the shipping carrier, RIGAURA is not responsible for lost, stolen, or missing packages. If your package cannot be located, please contact the shipping carrier directly to file a claim.

RETURN & EXCHANGE POLICY

All Sales Are Final

Due to the nature of our products, all sales are final.

We do not accept:

• Returns
• Refunds
• Exchanges
  

Please review your order carefully, including your selected size, color, shipping address, and billing information before completing your purchase.

DAMAGED OR INCORRECT ITEMS

We take pride in ensuring every order is carefully inspected before shipment.

If you receive:

• the wrong item
• a defective product
  

please contact us within 48 hours of delivery.

Include:

• your order number
• clear photos of the item
• photos of the packaging
• a description of the issue

Claims submitted after 48 hours may not be eligible for review.

ORDER CHANGES

Once an order has been placed, it begins processing quickly.

Because of this, we cannot guarantee modifications to:

• shipping addresses
• sizes
• colors
• products ordered
• cancellations

Please double-check your order before completing checkout.

CHECKOUT NOTICE

Please review your order carefully before placing it. By completing your purchase, you acknowledge and agree to RIGAURA's Shipping Policy, Return Policy, and Terms & Conditions. All sales are final, and no refunds, returns, or exchanges will be accepted unless an incorrect or defective item is received.

 

CONTACT US

If you have any questions regarding your order, please contact us via Contact form or email us at rigauraco@gmail.com

We aim to respond within 24–48 business hours.